Privacy policy.
Privacy Policy
Effective Date: 2/9/25
At Vivid Embers, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit and use vivid-embers.com (the "Site") and our services.
1. Information We Collect
We collect two types of information:
Personal Information: This includes details you provide directly, such as your name, email address, phone number, shipping address, and payment information when you make a purchase, subscribe to our newsletter, or contact us.
Non-Personal Information: We may collect non-personal data automatically, such as your IP address, browser type, device information, and usage patterns through cookies and analytics tools.
2. How We Use Your Information
We use your information for the following purposes:
To Process Orders: We use your personal information to complete and ship orders, provide customer support, and send order-related updates.
To Communicate with You: We may send you promotional emails, newsletters, and offers with your consent, or as necessary for business purposes (e.g., transaction-related messages).
To Improve Our Services: We use non-personal data to analyze and improve the performance of our website, products, and customer experience.
3. How We Share Your Information
We may share your information with third-party service providers for the following reasons:
Payment Processors: To securely process payments for purchases.
Shipping Providers: To fulfill and deliver orders.
Marketing Services: If you opt-in to receive marketing communications.
Legal Requirements: If required by law or to protect our rights or the rights of others.
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our Site. Cookies help us remember your preferences, analyze site traffic, and provide personalized content. You can control cookie settings through your browser, but disabling them may affect your ability to use some features of the Site.
5. Data Security
We implement reasonable physical, electronic, and administrative measures to safeguard your personal information from unauthorized access, alteration, or disclosure. However, no security system is completely foolproof, and we cannot guarantee absolute security.
6. Your Data Rights
Depending on your location, you may have the right to access, correct, update, or delete your personal information. You can also withdraw your consent to marketing communications at any time. If you'd like to exercise these rights, please contact us at the details below.
7. Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us, and we will take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: jency@vivid-embers.com
Phone: 469-771-1311
Address: 2605 Sagebrush Dr, Suite 105, Flower Mound, TX 75028